Building First Unified Province-Wide Digital Utility System
How CDigital Modernized AJKED’s Consumer Billing Infrastructure & Administrative Systems at Scale
About The Client
The AJK Electricity Department (AJKED) oversees thousands of employees, dozens of offices, and a rapidly expanding consumer base across Azad Jammu & Kashmir. For years, manual workflows and fragmented, paper-based systems created operational bottlenecks, revenue gaps, and governance challenges. To enable a transparent, scalable, and digitally empowered utility, AJKED partnered with CDigital to modernize its core IT infrastructure — laying the foundation for a fully digital power-sector ecosystem.
Challenge
AJKED’s utility operations were heavily paper-driven, resulting in delays, errors, and limited transparency. With no centralized data visibility, departments worked in isolation, making reconciliation and reporting slow and unreliable. Outdated hardware, missing backups, and the absence of disaster recovery created serious security and reliability risks. Customer services also suffered, with long queues, repeated visits, and high complaint volumes. AJKED needed a modern digital backbone to support its ERP ecosystem and transition to fully integrated utility governance.
Key Features
- 10 Districts Digitally Enabled
- 100+ Offices Integrated Into One System
- 500+ Government Employees Covered
Delivered Services
- IT Infrastructure
- Hardware Supply
- Systems Integration
- ERP Enablement
- Training & Support
